PRIVACY POLICY
This Privacy Policy explains how Zahi Elements Trading FZCO collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website.
Company Information
Zahi Elements Trading FZCO
Registered Address: IFZA Dubai Silicon Oasis, United Arab Emirates
Trade License No.: 61916
Email: support@zahielements.com
Phone: +971 50 151 1834
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of personal information:
Personal identification information such as name, email address, phone number, billing and shipping address.
Order information including products purchased, order history, payment details (processed securely by third-party providers), and transaction records.
Technical information such as IP address, browser type, device information, and browsing behavior on our website.
Marketing preferences and communication history.
Payment Information
We do not store full credit card details. Payments are processed securely through third-party payment service providers. These providers process your data in accordance with their own privacy policies.
How We Use Your Information
We use your information to:
Process and fulfill orders.
Communicate with you regarding your purchases.
Provide customer support.
Improve our website, products, and services.
Send marketing communications where you have provided consent.
Comply with legal and regulatory obligations.
Marketing Communications
If you subscribe to our newsletter or opt in to receive marketing communications, we may send promotional emails regarding new products, offers, or updates.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@zahielements.com.
Legal Basis for Processing
We process personal data based on one or more of the following:
Performance of a contract when processing orders.
Compliance with legal obligations.
Your consent for marketing communications.
Legitimate business interests such as improving our services and preventing fraud.
Sharing of Information
We may share your information with:
Payment processors.
Courier and logistics providers.
IT and website service providers.
Government authorities where required by law.
We do not sell your personal data to third parties.
International Transfers
As a company based in the United Arab Emirates, your information may be processed in the UAE or in other countries where our service providers operate. We take reasonable measures to ensure appropriate safeguards are in place.
Data Retention
We retain personal data only as long as necessary to:
Fulfill the purposes outlined in this policy.
Comply with legal, tax, or accounting requirements.
Resolve disputes and enforce agreements.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and support marketing activities.
You may adjust your browser settings to refuse cookies; however, certain website functions may not operate properly.
Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your data, no method of transmission over the internet is completely secure.
Your Rights
Depending on applicable laws, you may have the right to:
Request access to your personal data.
Request correction of inaccurate data.
Request deletion of your personal data where legally permissible.
Withdraw consent for marketing communications.
To exercise your rights, contact support@zahielements.com.
Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on this website with a revised effective date.
Contact Us
For any questions regarding this Privacy Policy or how we handle your data, please contact:
Zahi Elements Trading FZCO
Email: support@zahielements.com
Phone: +971 50 151 1834