Shipping and Delivery Policy
version 1.1, effective date 14 September 2026
This Policy explains where Zahi Foods delivers, what delivery costs, when delivery is expected and what to do if a parcel is delayed, missing or damaged. The charge and delivery estimate shown at checkout for your address will apply to your order.
1. Delivery area
We deliver to eligible addresses within the United Arab Emirates. Remote or restricted locations may require additional delivery time, may operate on a limited delivery schedule or may be outside the delivery provider’s service area. Availability is confirmed when you enter the delivery address at checkout.
2. Delivery charges
| Destination | Standard charge | Free delivery |
| All eligible UAE addresses | AED 19 including VAT | Orders of AED 250 or more |
The order subtotal after discounts and before delivery charges must reach AED 250 for free standard delivery. Any exception or promotional threshold shown at checkout will prevail for that order.
3. Estimated delivery times
Regular service areas in all Emirates: next-business-day delivery for orders successfully received and released in our fulfilment system before 3 pm on a business day.
Remote areas: delivery within 48 hours, calculated over working days, after the order is successfully received and released in our fulfilment system.
Orders received or released after 3 pm: processing starts on the following business day, and the applicable delivery estimate runs from that time.
These estimates are based on business and working days. They may be affected by weekends, public holidays, remote-location schedules, incomplete or incorrect order information, an incomplete or incorrect delivery address, inventory discrepancies, stock issues, customer unavailability, failed delivery attempts, weather, traffic, carrier capacity or other circumstances outside the delivery provider’s reasonable control. The estimate shown at checkout or in the order confirmation is not a guaranteed delivery time unless expressly stated.
4. Fulfilment tracking and contact
Orders are prepared and dispatched from our third-party fulfilment facility operated by FSL Shopeasy in Dubai Logistics City. We or the delivery provider may contact you by telephone, SMS, WhatsApp or email using the details supplied with the order to arrange delivery or provide tracking updates.
5. Receiving your order
Please provide a complete delivery address, building or villa details, access instructions and a reachable UAE telephone number. Ensure that you or an authorised person can receive the parcel. If you authorise delivery to reception, security, a neighbour or another safe location, delivery to that person or location counts as delivery to you.
Because the order contains food products, collect it promptly and do not leave it outdoors, in direct sunlight, in a hot vehicle or in another unsuitable environment. Once received, keep products in tightly closed packaging, in a dry place at room temperature, away from heat, sunlight and humidity.
6. Failed delivery and redelivery
If delivery cannot be completed because the address or contact information is incorrect, access is unavailable, or nobody can receive the order, the carrier may make another attempt or return the parcel. We may charge a disclosed redelivery cost where permitted. We will not resell returned food products because their storage and handling conditions can no longer be verified.
7. Delayed or missing orders
If an order has not arrived by the end of the estimated delivery period, contact support@zahielements.com with the order number. We will check its status with the fulfilment and delivery providers. If the order is confirmed lost, or delivery is materially delayed in circumstances giving you a remedy under applicable law, we will provide the appropriate replacement, refund or other remedy.
8. Damaged incorrect or incomplete orders
Inspect the parcel promptly. If a product is damaged, incorrect, incomplete, defective, unsafe or otherwise non-conforming, contact support@zahielements.com as soon as possible and preferably within 7 days. Include the order number, a description and, where reasonably possible, photographs of the parcel, product, seal, batch or expiry details. Keep the product and packaging until we provide instructions, and do not consume a product that appears unsafe.
9. Order changes and cancellations
Contact support@zahielements.com immediately if you need to change the address or cancel an order. We will try to assist, but changes and cancellations may not be possible after picking, packing or dispatch has started. Mandatory rights under applicable law remain unaffected.
10. Contact
For delivery questions or order assistance, contact support@zahielements.com. Website: https://zahifoods.ae.